IOB FASTag is a perfect solution for a hassle-free trip on national highways, it enables automatic deduction of toll charges and lets you pass through the toll plaza without stopping for the cash transaction.

Auto Recharge

CASA Customer enjoys using this option wherein the customer wallet will be funded automatically from their IOB bank account on reaching low balance


FASTag is a RFID passive tag used for making toll payments directly from the customers linked prepaid or savings/current account. It is affixed on the windscreen of the vehicle and enables the customer to drive through toll plazas, without stopping for any toll payments. The toll fare is directly deducted from the linked account of the customer. FASTag is also vehicle specific and once it is affixed to a vehicle, it cannot be transferred to another vehicle. FASTag can be purchased from any of the NETC Member Banks. If a FASTag is linked to the prepaid account, then it needs to be recharged/ topped-up as per the usage of the customer. If adequate balance is not maintained by the customer, the FASTag gets blacklisted at the toll plaza. In such a scenario if the customer travels through a toll plaza without recharging then he won't be able to avail the NETC services and would be required to pay the toll fare through cash.

SMS alerts for transactions

Customer will receive SMS alerts to their registered mobile numbers for all the transactions done from their IOB tag account.

No need to carry cash

Customer no need to worry about carrying cash for the toll payments.

Online Recharge

Customer may recharge their tag account online through Debit Card or Net Banking

Web Portal for Customers

Customers can access their statements by logging on the FASTag customer portal.

MORTH/NHAI/IHMCL has launched 1033 helpline number for addressing NETC FASTag complaints at toll plaza level. Customer can simply dial 1033 from Mobile/Landline for the following issues:

  • Stopped at the plaza for Tag blocklist reason even though Tag is not blacklisted.
  • Plaza not accepting NETC FASTag
  • Plaza not able to read the Tag
  • Plaza not supporting for monthly pass issuance
  • Any other applicable issue for NETC FASTag

Fee and charges

Charges applicable on FASTag Tag Joining Fee - 100 (excluding tax)

NPCI Vehicle Class Description Threshold amount Loaded into Customers Wallet Refundable Security Deposit



1800 425 4445, 1800 890 4445