What is NETC FASTag?

NETC FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. You need to recharge / top up the tag as per your requirement.

What are the benefits of using NETC FASTag?

What is the validity of NETC FASTag?

NETC FASTag has unlimited validity. The same NETC FASTag can be used till the tag is read by the reader and not tampered with. In case due to wear and tear the reading quality depreciates, please reach out to your Issuing Bank for a new tag.

Which are the roads where the tag can be used?

NETC FASTag is presently operational at toll plazas across national highways. More toll plazas are being brought under the NETC FASTag program every day. You may see the list of plazas in the 'Active Toll Plazas' section.

What are the charges for NETC FASTag?

NETC FASTag has a onetime Fee of ₹100 including service tax with GST. The refundable security deposit depends on the vehicle type. Please check the 'Fees and Charges' section for details.

How can I buy NETC FASTag?

You may visit any of the IOB Bank branches near to you, to get your tag account created.
You will need to carry original as well as copy of your KYC documents along with your vehicle’s RC Book, Driving Licence and Vehicle at the Branch location. You may call our customer care 1800 425 4445 ,1800 890 4445 to know more details.

What are the documents needed to apply for NETC FASTag?

You will need to carry original as well as copy of your KYC document 
You need to submit the following documents along with the application for NETC FASTag: 

Our representative will provide you an application form, which you need fill and submit. 
All required documents for NETC FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.A valid driving license would be sufficient for Address & ID proof.

Do I need to use any specific lane at the toll plaza for NETC FASTag?

Yes, you will have to use the lanes demarcated for NETC FASTag.

Can I avail a monthly pass?

Currently there is no Online facility to Apply for a monthly pass. Kindly reach out to the toll Operator and pay them directly to avail Monthly Pass. While paying them, please inform them that you have a tag so that they can map your tag details & vehicle details in their system.

How can I recharge my tag account?

You may recharge your TAG account by making payment online through Debit Card, Credit, Net Banking & other online payment modes. The TAG account can be recharged upto ₹ 1,00,000.00 for Full KYC accounts and ₹ 10,000 for Limited-KYC accounts. You may also recharge your TAG account at an IOB Bank Branch or PoS locations near Toll Plazas by paying cash. For online recharge, please follow these steps:

Once your FASTag account is created, Please log in to the customer portal and register yourself to generate your user id and password. Please enter the required information in the prompts and the system will send an SMS with your log in details to your registered mobile number. You may call our customer care 1800 425 4445,1800 890 4445 for assistance.

How would I cross toll plaza, if ETC equipment are not working?

In case ETC equipment are not working and your NETC FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call our customer care and also report the issue with the concessionaire.

Is there any minimum or maximum value for such recharge / top up?

Yes, the minimum recharge amount is ₹ 100 and maximum is ₹ 1 lac for a Full-KYC Account

I have two vehicles, can I use one NETC FASTag for two vehicles?

You will need to take two separate NETC FASTags for the each vehicle.

What do I have to do if I lost my RFID Tag? What will happen to the account balance?

You will need to call our customer care number to block your NETC FASTag. Once you take a new tag, we will transfer the balance to the new tag.

How would I know that the correct user fee has been deducted from my NETC FASTag account?

You will receive an SMS alert in your registered phone number each time a balance is deducted from your NETC FASTag account.

How would I report an incorrect deduction and how will I get back the same?

You can report an incorrect deduction by calling our call centre. For all toll transactions, the toll plaza system sends a request to Bank for debiting the toll amount that is due from you. In the rare scenario of Toll Plaza system sending an incorrect amount, Bank would raise a Chargeback on behalf of you to recover the money that has been collected in excess by Toll Plaza. This Chargeback process normally takes up to 20-30 working days. All incorrect deductions, if proven so, are reverted back post representing the case with Toll Plaza.

How do I block my NETC FASTag account, in case my vehicle is lost?

You can call our customer care or login to https://iobfastag.gitechnology.in to block your NETC FASTag account.

I have new vehicle fitted with RFID Tag. How to get it activated?

OEM or RFID tags fitted by vehicle manufacturer cannot be used as replacement of NETC FASTag. Only NETC FASTags issued by an issuing bank can be used for purpose of electronic toll payment.

Banks are exploring ways to use these tags for ETC , however it will require some new technical development. It will also be subject to tag being in proper condition without any damage or tampering. For now, you will have to purchase a tag from IOB Bank in order to use it through us.

Can NETC FASTag be used for passage through toll plazas on the state highways?

NETC FASTag can be used on all toll plazas where it has been implemented. You can check the list of Plazas click here

I have NETC FASTag and also balance amount, but I could not go through ETC lane. How do I get my NETC FASTag checked/ rectified to see whether it is active or not?

You can raise a request regarding the same by calling our customer care or login to www.NETC FASTag.IOB.com to check your tag/account details.

I reside within 10 Km of a particular Toll plaza. Do I need to take NETC FASTag to get the concessions available for local vehicles?

You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the NETC FASTag assigned to your vehicle

Why are the rates different for different vehicle categories?

Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.

Why concessions to local/ frequent users are different?

Concession to local/frequent users are extended as welfare measures. There may be variation in the concessions available as these have been provided at different times under different fee rules and provisions of concession agreement.

Why full user fee (toll) is to be paid although we travel a small length on the project road?

In India, the tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of stretch under one project which is normally 60 kilometers. If a stretch is of lesser length, user fee of actual length only may be collected.

What is normal minimum distance between two adjacent Toll Plazas?

As per the fee rules 2008, the spacing between two adjacent toll plazas should be 60 km.

In case of Harassment/ misconduct/ discourteous/ rude behaviour of toll collection staff, what should we do?

MORTH/NHAI/IHMCL has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza. You can call this number and report the same.

Why the user fee (toll) rate is different at 2 Toll Plazas?

User fee on a particular fee plaza is based on stretch length under that plaza, structures (bridge, tunnel, bypass) and width of the highways, applicable fee rules and provisions of the concessions agreement.

I bought a IOB Bank NETC FASTag. Now I want to replace my NETC FASTag as the tag got damaged accidentally. Do I have to buy a new tag by paying Security Deposit Again?

No. You don’t have to pay Security deposit again for replacing your Tag. Login to your a/c at https://iobfastag.gitechnology.in, click on the link “Replace my tag” in the left panel. For replacing your tag, you will have to pay a nominal charge of Rs 100 (including currently applicable taxes). Post verification of the documents Turn-Around-Time (TAT) to process the request is T+1.

I had taken a NETC FASTag for my vehicle from a different Bank earlier. Now I have purchased IOB Bank NETC FASTag for the same vehicle. Is this allowed?

Yes. You can replace your existing NETC FASTag with IOB Bank NETC FASTag. However, please ensure you remove other bank’s NETC FASTag sticker from the vehicle and paste only IOB Bank NETC FASTag on the vehicle. Pasting more than one NETC FASTag on the same vehicle is a violation and will attract penalty.

How is 1033 helpline number useful to me? What type of toll plaza level complaints can I raise by calling this number?

MORTH/NHAI/IHMCL has launched 1033 helpline number for addressing NETC FASTag complaints at toll plaza level. Customer can simply dial 1033 from Mobile/Landline for the following issues:

How can I update my Vehicle Registration Number?

Customer to update the VRN for their vehicle post receipt of RC in any of the following channels such as (i) FASTag Portal by Customer (ii) By Visiting Agent Outlets (iii) Mobile App for FASTag.

Customer shall update VRN by uploading RC copy & Vehicle front image (vehicle number plate should be clearly visible) and Vehicle side image in any of the above available channels. Upon successful submission, all such requests will flow to bank team for verification and authorization . Post verification of the documents Turn-Around-Time (TAT) to process the request is T+1.

I have funds in my FASTag wallet. If I decide to close ALL FASTags linked to the wallet, will I get the funds back?

Yes. Funds will be returned to your Bank A/c. You will be required to login to your account at www.fastag.equitasbank.com. Upon logging in, upload copy of Cheque leaf / Pass book in Tag Closure page for processing refunds to your Bank A/c. Post verification of the documents Turn-Around-Time (TAT) to refund is T+1.